Author: rac71

Confirming Important Information on the Phone

When you are talking on the phone, what can you do if the listener cannot
understand an important word that you are saying, even after you repeat it
slowly? For example, your name, address, website, or city?

You might spell the word, but the listener may not hear the letters correctly.
If I spell my name, β€œR-O-B-I-N”, the listener can easily confuse the letters.

To make sure important words are understood over the phone, we can use
a 𝘡𝘦𝘭𝘦𝘱𝘩𝘰𝘯𝘦 𝘒𝘭𝘱𝘩𝘒𝘣𝘦𝘡, or a 𝘸𝘰𝘳π˜₯-𝘴𝘱𝘦𝘭𝘭π˜ͺ𝘯𝘨 𝘒𝘭𝘱𝘩𝘒𝘣𝘦𝘡. These are a list of words
that represent letters of the alphabet. If I use a 𝘡𝘦𝘭𝘦𝘱𝘩𝘰𝘯𝘦 𝘒𝘭𝘱𝘩𝘒𝘣𝘦𝘡 to clarify
my name, ROBIN, I could say β€œThat’s β€˜R’ as in 𝐑omeo, β€˜O’ as in 𝗒scar, β€˜B’ as in
𝗕ravo, β€œI” as in 𝐈ndia, and β€˜N’ as in 𝐍ovember.”

The most well-known 𝘡𝘦𝘭𝘦𝘱𝘩𝘰𝘯𝘦 𝘒𝘭𝘱𝘩𝘒𝘣𝘦𝘡 is the NATO alphabet. This
alphabet is commonly used by airports, military, and sea travel. Many other
professionals who exchange important information over the phone also use
it.

See the article below and learn the NATO alphabet! It can come in very
handy for anyone, whether English is our first or second language.

How would you β€˜spell’ your name using the NATO alphabet?

If English is your second language and you are interested in enhancing
aspects of your English communication, π™‹π™§π™€π™œπ™§π™šπ™¨π™¨π™žπ™«π™š π™Žπ™₯π™šπ™šπ™˜π™ at speech3.com
provides customized training focused on effective, clear, and confident
speech.

Happy New Year or Happy New Year’s?

Should we say β€œπ‡πšπ©π©π² 𝐍𝐞𝐰 𝐘𝐞𝐚𝐫!” or β€œπ‡πšπ©π©π² 𝐍𝐞𝐰 π˜πžπšπ«β€™π™¨Ν‡!”? π€π§π¬π°πžπ«: Always say β€œHappy New Yea𝐫”, with 𝐧𝐨
β€œs”!

Many of us π˜ͺ𝘯𝘀𝘰𝘳𝘳𝘦𝘀𝘡𝘭𝘺 say β€œHappy New Year’𝐬!”, because we hear 𝘀𝘰𝘳𝘳𝘦𝘀𝘡 phrases such as: β€œOn New Year’s, I usually spend time with my family” , or β€œWhat are you doing for New Year’s?” These phrases are correct because we are implying either New Year’s πƒπšπ² or New Year’s π„π―πž. We use β€˜π’” here because we’re referring to a specific day, not the whole year 2020.

The following article from πƒπ’πœπ­π’π¨π§πšπ«π².𝐜𝐨𝐦 further explains when to correctly use New Year vs. New Year’s. Many of us use the incorrect phrase, whether English is our first or second language. Check it out!

So, Happy New Yea𝐫! Also, enjoy New Year’𝐬 with your friends and family πŸ™‚

If English is your second language and you are interested in enhancing aspects of your English communication, π™‹π™§π™€π™œπ™§π™šπ™¨π™¨π™žπ™«π™š π™Žπ™₯π™šπ™šπ™˜π™ provides customized training focused on effective, clear, and confident speech.

Clarifying and Checking Information

Are you comfortable asking people for clarification when you don’t understand them? How about offering clarification to make sure people understand you?

Some of us may not like to ask for clarification because we don’t want to seem inattentive or disrespectful. We may hesitate to offer clarification because we don’t want to be perceived as lacking confidence in our speech or in other cases, patronizing.

However, being completely confident with both of these is useful, and in some cases crucial, for successful communication. This is true whether English is your first language or second language.

The article below, from ThoughtCo., provides common phrases that you can use to effectively clarify and check information.Β 

When using these phrases, it’s also important to use the right tone. For example, using a polite and professional tone may be appropriate in most of these situations.

Observe how others ask and give clarification. Consider recording and re recording yourself saying some of the phrases until it conveys the attitude you wish to express.

If English is your second language and you are interested in enhancing aspects of your English communication, Progressive Speech provides customized training focused on effective, clear, and confident speech.

The Importance of Intonation

This article, from the British Council Voices Magazine, highlights the
importance of English π™„π™£π™©π™€π™£π™–π™©π™žπ™€π™£ or the β€˜music’ of English. Using incorrect
intonation can lead to major misunderstanding, even if English is our first
language!

If English is your second language 𝙖𝙣𝙙 you feel that your speech sometimes
limits your effectiveness, then sharpening your English intonation skills can
help minimize the chances of miscommunication.

The article explains two simple ways to begin improving our English
intonation: be aware of how others use intonation and examine our own
intonation. During the day, notice how others use the music of their speech
to express themselves. Also, record and re-record your own voice regularly
until it conveys the attitude you wish to express.

If you are interested in more formal training in English intonation,
π™‹π™§π™€π™œπ™§π™šπ™¨π™¨π™žπ™«π™š π™Žπ™₯π™šπ™šπ™˜π™ provides customized lessons to strengthen your
intonation for effective, clear, and confident speech.

The Value of Good Communication Skills

This article from Monster Worldwide, Inc., like many others, emphasizes the real value of having good communication skills in the workplace. It includes important suggestions that can guide us in improving our communication. These points are equally true for both native and non-native English speakers.

If English is your second language and you are interested in enhancing aspects of your English communication, Progressive Speech provides customized training focused on effective, clear, and confident speech.

Intensive Training for Effective Speech

Speaking English effectively, clearly, and confidently is essential for millions of professionals worldwide.  This is true whether English is your first language or second language.

If English is your second, third, or fourth language and you feel that your speech sometimes limits your effectiveness, then pronunciation or accent addition training may be of interest to you.

Many professionals whose accent is different from standard North American English take specialized training in order to enhance their understandability, effectiveness, and confidence in speaking situations that are important to them.

If you are interested in accent and pronunciation training, please contact Progressive Speech at info@speech3.com or 1.780.233.6125 to schedule a free phone, online, or in-person consultation.

Robin Changarathil
Director, Progressive Speech Communication Training
200, 6005 Gateway Boulevard
Edmonton, Alberta T6H 2H3
1.780.233.6125

Website: https://speech3.com/